This policy explains how refunds and cancellations work for the digital products sold by MRYA LLC. It forms part of our Terms of Service. All our products are digital and delivered online. No physical goods are sold or shipped.
Key points
- Every first purchase is covered by a 7-day money-back guarantee.
- Subscriptions can be cancelled at any time and stop renewing immediately.
- After cancelling, you keep access until the end of the period already paid.
- Billing errors are always refunded in full.
- Approved refunds are issued within 5 business days to the original payment method.
This summary is for convenience. The full text below applies.
01How to request a refund or cancel
Send your request to support@mrya.shop or through our contact form, with your name, the email used at checkout and the name of the product. Where your purchase emails include a cancellation or customer portal link, you can also use it to cancel a subscription directly. We confirm every request in writing within 2 business days.
027-day money-back guarantee
| Situation | What happens |
|---|---|
| One-time purchase, within 7 days of payment | Full refund on request, no questions asked. Access to the product is removed once the refund is issued. |
| Subscription, within 7 days of the first payment | The subscription is cancelled and the payments made during those first 7 days are refunded in full. |
| Subscription, after the first 7 days | You can cancel at any time. No further charges are made, and you keep access until the end of the period already paid. Periods already started are not refunded. |
| After the 7-day window | No refund, except for billing errors or where required by law. |
| Duplicate or incorrect charge | Full refund of the incorrect amount at any time. |
03Cancelling a subscription
Cancellation stops all future renewals and takes effect at the end of the current billing period. You will not be charged again after cancelling. Deleting your access or no longer using a product does not cancel a subscription by itself, so please always send us a cancellation request or use the cancellation link.
04Billing errors
If you were charged twice, charged the wrong amount or charged after cancelling, contact us and we will refund the incorrect amount in full, whatever the date of the charge.
05If we cancel
If MRYA LLC discontinues a product you have paid for, or is unable to provide it, you receive a refund of the amounts paid for the period you can no longer use, or access to an equivalent product if you prefer.
06How refunds are paid
- We review refund requests and reply within 2 business days.
- Approved refunds are issued within 5 business days of approval.
- Refunds are made to the original payment method, in the currency in which you paid.
- The time for the funds to appear on your statement depends on your bank or card issuer, usually 5 to 10 business days.
07Disputes
If you have a problem with a charge or a product, please contact us first at support@mrya.shop. Most issues are solved within one business day, and a refund through us is faster than a dispute or chargeback with your bank.
08Your statutory rights
This policy does not affect any rights you have as a consumer under the mandatory laws of the country where you live. Where those laws give you a right to withdraw from a purchase of digital content, our 7-day guarantee applies in addition to those rights.
09Contact
MRYA LLC
30 N Gould St, Ste 100, Sheridan, WY 82801, United States
Email: support@mrya.shop
Phone: +1 307-217-4045